FAQ
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Questions about our professional scent diffusers?
+216 98 945 250We respond to most requests within 24 to 48 business hours, excluding weekends and public holidays.
Yes. Our olfactory studio offers custom fragrance creation tailored to your ambient scenting and scent marketing goals.
Yes. Our professional scent diffusers are designed for commercial environments as well as private spaces.
No. Our air-diffusion fragrances are formulated without alcohol or harsh solvents, to protect your spaces, your equipment and air quality.
On average between 30 and 90 days, depending on the diffuser settings, intensity and frequency of use.
Yes. Our fragrances are developed and validated in a laboratory according to IFRA recommendations and European regulations (REACH), through our partner Zeelab.
More answers for you
Our diffusers are fully designed in Tunisia. The fragrances are assembled with strict quality control to ensure stability, safety and performance.
In most cases, delivery takes place within 48 hours after the order is confirmed, depending on the region and stock availability.
You have 14 days from receipt to request a return, provided the product is unused and in perfect condition. Full details are available in our general terms and conditions.
Our diffusers come with a 7-year warranty covering manufacturing defects and malfunctions, excluding misuse or deliberate damage.
You can reach us via the website contact form or by email. Our support team reviews your request and offers a solution (diagnosis, technical visit, repair or replacement) within 48 business hours.